Online Bill Payment Services Agreement
Terms and Conditions

When you apply for the Bill Pay Service, you must designate your Credit Union Checking Account as the account from which payments that you authorize will be deducted. You will be given the ability to set up merchants, institutions or individuals that you would like to pay. You are not permitted to designate governmental agencies, courts, collection agencies, payments on "special financing" transactions, payments outside of the United States, payees with Armed Forces postal codes, and payments previously returned to Bill Pay as unprocessed due to error conditions not caused by Bill Pay. We reserve the right to not allow the designation of a particular merchant or institution. You or any persons who you have authorized to use your Bill Pay, Online Banking, sign-on password or any access code can perform the following transactions:

  1. Pay any designated merchant, institution or individual in accordance with this agreement a fixed recurring amount or a variable amount on demand from your designated Credit Union checking account.
  2. Obtain information (payee information, payment status information, etc.) about your Bill Pay account status.

Bill Pay Transactions. You authorize us to process bill payments from your designated account. You may use the Bill Pay service to initiate three different types of payment transactions:

  1. Manual payments are payments that are not recurring. The payments can be canceled or changed through Bill Pay up until 9:00 PM Eastern Standard Time (EST) before your scheduled debit process date. Should your process date fall on a weekend or holiday, the process debit date will be the last business day prior to that date.
  2. Future payments are payments that you initiate by setting the payment amount and due date. The payment can be canceled or changed through Bill Pay up until 9:00 PM EST before your scheduled debit process date. Should your process date fall on a weekend or holiday, the process debit date will be the last business day prior to that date.
  3. Recurring payments are payments that recur on a fixed due date for a fixed dollar amount. You have an option in the Bill Pay system to set Automatic Payments to continue indefinitely or set a maturity date. The payment can be canceled or changed through Bill Pay up until 9:00 PM EST before your scheduled debit process date. Should your process date fall on a weekend or holiday, the process debit date will be the last business day prior to that date.

Authorized Payments. When you transmit a bill payment instruction to us, you authorize us to transfer funds to make the bill payment transaction from your checking account. We will process bill payment transfer requests only to those payees as you authorize, excluding those listed above, and for whom the Credit Union has the proper payee code number. The Credit Union will not process any bill payment transfer if we know the required transaction information is incomplete. In any event, the Credit Union will not be liable for any transaction that contains incorrect information that the Credit Union was not responsible for entering or knowing. If there are insufficient funds in your account to make the bill payment request, we may either refuse to make the payment or make the payment and transfer funds from any overdraft protection account you have established. Should you have non-sufficient funds available for payment, we will notify you by e-mail that the payment was not completed. We will send notice to the last known e-mail address provided to us via Bill Pay. The Credit Union reserves the right to refuse to process payment instructions that reasonably appear to the Credit Union to be fraudulent or erroneous.

Processing Payments. The amount of your requested bill payments will be deducted from your account on the Scheduled Process Debit Date and will be posted within two (2) business days of the date that the payment is transmitted to the payee. Should the Process Debit Date fall on a weekend or holiday, the payment will occur on the last business day prior to the weekend or holiday. Therefore, you must have sufficient funds available to cover your payment on the Scheduled Initiation Date. There is a dollar limit of $9,999.99 (or your available balance if less) on any payment.

Bill payments are delivered to the payee either electronically, which may take up to four (4) to seven (7) business days from the Scheduled Debit Date, or by check to those payees not set up to accept electronic payments, which may take up to ten (10) business days from the Scheduled Process Debit Date. It is your responsibility to schedule your bill payments in such a manner that your obligations will be paid on time. You should enter and transmit your bill payment instructions at least ten (10) business days before a bill is due. If you do not allow sufficient time, you assume full responsibility for any late payments or finance charges that may be imposed as a result of your failure to transmit a timely bill payment authorization.

Canceling or Changing Bill Payments. Payments designated as on demand transactions cannot be stopped, canceled or changed after 9:00 PM EST on the last business date prior to your Scheduled Process Debit Date. You may cancel, edit or delete future and recurring bill payment instructions under certain circumstances by following the instructions provided. If you discover an error in or want to change a payment instruction (i.e. payment date or payment amount) for a bill payment that you have already scheduled for transmission through the Bill Pay service, you may electronically edit or cancel your payment request through the Bill Pay service. Your cancellation request must be entered and transmitted through the Bill Pay service before 9:00 PM EST on the last business date prior to your Process Debit Date.

You are responsible for canceling, editing, or deleting scheduled bill payment transactions. Due to security restrictions, Arizona State Credit Union will not accept such changes either orally or in writing.

If you have questions about how to perform any cancellation, edit or deletion of a scheduled bill payment transaction, contact the Credit Union. Contact information is available in the Contact Us section of our website at www.azstcu.org.

I have read and agree to the Online Bill Payment Services Agreement Terms and Conditions.